Shipping, Payments and Refund Policies

OVERVIEW

  • A next day delivery service is used and your package will be sent the same day if you order and make payment before 13h00.  
  • The courier cost will be FREE of charge for orders more than R1000.00.
  • Pick up from the shop is also available as an option at checkout, please arrange a time with us to ensure that your parcel is ready when you get to the shop.
  • We have a seven-day exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)

SHIPPING

Option 1: Collection
This option is FREE! Here you can come in and collect your items at Vape Junction Vanderbijlpark. You can meet the team and hang out with us in the shop for a while, we love to share our knowledge.

Option 2: Overnight Delivery
The cost here is currently R80. Overnight is to major city centers like Johannesburg, Cape Town, Pretoria and East London, If you are unsure if your area fits into this category please contact us or “The Courier Guy” before placing your order. Our current process is that we send you a tracking number once your order has been processed. Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. We do not do weekend delivery. Orders placed before 13h00 will go out the same day once payment has been received. Orders after 13h00 will go out 1st thing the following morning.

Option 3: Outlying areas
The cost here is currently R120. Outlying areas are areas that are a fair distance from a major town or city like Kimberley, Piet Retief, Paarl etc. If you are unsure if your area fits into this category please contact us or “The Courier Guy” before placing your order. Our current process is that we send you a tracking number once your order has been processed. Once you have your tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. 

Orders placed before 13h00 will go out the same day once payment has been received. Orders after 13h00 will go out 1st thing the following morning.

PLEASE ALLOW 2 WORKING DAYS FOR ORDERS TO BE DELIVERED TO OUTLAYING AREAS

PAYMENT OPTIONS

 We accept the following payment methods at the online store: 

  • Instant EFT via PayFast
    We make use of PayFast to handle our instant transactions. We have been using PayFast since we opened shop and we can guarantee you of their security features.
    No proof of payment is needeD if you have used the online PayFast system as the payment reflects instantly online after you made payment.
    Please use your Order Number and Surname as the reference for your payment
  • Cash Deposits and EFT (Electronic Funds Transfer)
    Upon Checkout, our banking details will be provided to you if you select Direct Bank Deposit. Please use your Order Number and Surname as the reference for your payment and email Proof of Payment direct from your bank to vincent@vapejunction.co.za . Your order will only be finalized upon receipt of the emailed Proof of Payment from your Bank.

ALL  PRICES ARE INCLUSIVE OF VAT

REFUNDS

We have a seven-day exchange and refund policy. You will have to give us an explanation for the return and offer us the opportunity to address the problem. There are a few exceptions that cannot be returned or refunded. Items that are deemed to be consumables (coils, e-liquid etc.)